Customer care
Returns & refunds
Changed your mind? Most unworn pieces can be returned within 7 days of delivery — here is how it works.
Overview
We want you to love what arrives. If a piece is not right, you can request a return within 7 days of delivery — provided it meets the eligibility rules below. Return pickup is arranged through our courier partner for most serviceable pin codes.
Eligibility
- The request is raised within 7 days of the delivery date.
- The piece is unworn, unwashed and unaltered, with no perfume, deodorant or make-up marks.
- It is returned with the original pouch, box, invoice and any tags that arrived with it.
- Free gifts or combo inclusions that came with the order are returned as well.
Returns that do not meet these conditions may be refused at pickup or sent back to you without a refund.
How to raise a return
- Message us on WhatsApp at 91379 61623 or email tavishandco@gmail.com with your order reference.
- Tell us which pieces you are returning and the reason — a photo helps if the piece arrived damaged.
- We confirm eligibility, share the return address and arrange a pickup slot.
- Hand the parcel to the courier with the pieces packed as they arrived. Keep the pickup receipt.
- Once the piece reaches the studio and passes inspection, your refund or exchange is processed.
Return shipping is free for our errors (wrong piece, manufacturing defect, damage in transit). For change-of-mind returns, a flat ₹99 return-shipping fee is deducted from the refund unless you opt for an exchange.
Mandatory unboxing video
Record a continuous, unedited video before opening the parcel and throughout the unboxing. The video should clearly show the sealed package, its condition, the package opening and the jewellery piece received, including any damage, defects or missing items. A valid unboxing video is required as evidence for return requests; requests without it may be declined where permitted by applicable consumer protection laws and statutory rights.
Refunds
- Prepaid orders: refunded to the original payment method within 5 – 7 working days of the return being accepted.
- Shipping charges are not refunded unless the return is due to our error.
- Gift cards or store credit can be issued instead of a cash refund if you prefer.
This website is a current static implementation: orders and returns are recorded in your browser only, so no real refund is initiated by submitting a form here.
Exchanges
Prefer a different size, colour or piece? Say so while raising the return and we will reserve the replacement as soon as your parcel reaches the studio. If the replacement costs more, we share a payment link for the difference; if it costs less, we adjust the refund.
Items that cannot be returned
- Pierced earrings, for hygiene reasons — unless they arrived damaged or defective.
- Personalised, engraved or made-to-order pieces.
- Pieces damaged by misuse, chemicals, water or ordinary wear and tear.
- Items bought during a final-sale clearance, where clearly marked at the time of purchase.
Cancellations
You can cancel an order before it is dispatched — message us with your order reference as soon as possible. Once a parcel has been picked up, it must go through the return process instead.