Frequently asked questions

Add pieces to your bag, open the bag and choose Proceed to checkout. Fill in your delivery details and place the order. You will see an order reference (TAV-1xxxxx) on screen — keep it safe.

Pay using the order-specific UPI QR code shown after checkout. The amount is prefilled; confirm the payee and amount in your UPI app before authorizing payment. Payment is manually verified.

Yes — before dispatch, message us with your order reference on WhatsApp. Once a parcel has shipped it must go through the returns process instead.

Yes. A simple invoice with your order reference and pieces is included in the parcel, and the same details are available on WhatsApp on request.

On this static website, order records are saved in the current browser only. Payment remains pending until the shop independently verifies the UPI transaction.

Orders dispatch in 2 – 4 working days from Pune. After dispatch, metros usually take 2 – 4 working days and other locations 3 – 9 — see the full shipping page for zone-wise timelines.

A flat ₹99 on orders below ₹999, and free above that. The amount is always shown in your bag before you check out.

We share the courier name and tracking number on WhatsApp once the parcel is picked up. You can also quote your TAV reference to us for a status update.

Not at the moment — we ship anywhere in India only.

7 days from delivery, for unworn pieces with original packing and tags. Full rules are on the returns page.

For hygiene reasons, pierced earrings cannot be returned unless they arrived damaged or defective.

Refunds for accepted UPI orders are processed within 5 – 7 working days using an agreed refund method. Timing may depend on the bank or payment provider.

Yes — raise the return and tell us the size or piece you want instead; we will reserve it as soon as your parcel reaches the studio.

No. Our pieces are fashion jewellery — alloy and brass bases with gold-tone plating, cubic zirconia, faux pearls and glass stones. They are never sold as solid gold or natural diamonds.

Each piece receives a protective e-coat over the plating, which slows tarnishing from humidity, sweat and everyday wear. It extends life considerably but is not permanent — care still matters.

In the pouch it arrived in, away from perfume, deodorant, water and harsh light. Wipe gently with a soft dry cloth after wearing.

We would not recommend it. Water, shampoo, chlorine and sanitiser are the fastest way to dull plating, even with an anti-tarnish coat.

Measure with a paper strip against your finger or wrist and convert to millimetres, or message us on WhatsApp — we are happy to guide you before you order.

Our studio is in New Kalyani Nagar, Pune, Maharashtra - 411014. Visits are by appointment — please message us before coming.

Yes — corporate gifting, wedding favours and bulk orders are welcome. Share quantities, budget and timeline via the contact page or WhatsApp and we will share options and a quote.

WhatsApp messages are usually answered the same working day; emails within one working day.